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Complaints

Based on guidance received from PADEP, NCCD has developed the following:
Submissions/Deliveries

NOTE: if you do not follow the protocol outlined below, your electronic application/resubmission will not be received or processed and may be subject to withdraw or denial per PADEP SOP.

If you have an electronic submission or resubmission, please email a PDF of your completed NCCD application (required for all initial applications and whenever information is revised) and supporting calculations for applicable fee amounts to: northamptoncd@northamptoncd.org.  Based on availability and in the order received, NCCD will verify that the check amounts are completed correctly per application instructions and the NCCD fee schedule.

Once application and fees are verified, NCCD will respond to your email and provide you the contact information to submit your documents (preferred option #1 below).  At that time, you should place your fee check(s) in the mail to: NCCD, 14 Gracedale Ave., Greystone Bldg., Nazareth, PA 18064.

You have 3 options for submittal:
1. Use a file management tool to provide a link to the documents per verification email provided by NCCD; NOTE: Please do not send emails directly to technical staff.  Due to County email security, we do not have access to all file management tools, so please work with the staff if they are not able to open your documents, they will notify you based on availability and order received. Use of a file management tool is preferred, but if this is not possible, please keep your email attachments under 10 MB total or your email may not be received due to size restrictions.  If your submission is not accessible, legible or scaled accordingly; it cannot be accepted.
2. Put your submission on a thumb drive and mail it with your fee check(s).  NOTE: date received will be considered the date an NCCD staff member is able to access, retrieve and view your thumb drive.
3. Submit paper copies through mail or drop-off (NOTE: Drop-offs will occur in the lobby and will have minimal staff interaction unless a specific meeting is scheduled). 

Virtual Meetings are required at this time.  

Pre-application meetings: 

Electronic request form for virtual standard pre-application meetings should be sent via email (northamptoncd@northamptoncd.org) (unless requesting expedited technical review, reference policy under Downloads tab and email District Manager at DCampbell@northamptoncounty.org for more information); all proposed meeting attendees should be included in the initial email request. Meeting will be scheduled through Zoom, Outlook invite will be sent to applicable NCCD staff and municipalities as well as the parties included in the original email request.  The meeting will be considered tentative until a link to the documents to be discussed has been provided via email; the deadline for this link is 48 hrs prior to your tentatively scheduled meeting. 
If the link is not received by the deadline, your meeting will be cancelled and you will need to submit a new request. 
If your firm would rather use a different electronic media to hold the call, please inform Manager of this upon your initial request.

 Pre-construction meetings:

Are to be held via conference call and scheduled directly with assigned 102 staff (re: About Us page for contacts); staff will require a shared screen with the plans and permit during the call or a link to the documents 48 hrs. prior to the call if we do not already have the documents electronically to be able to hold the meeting; if documents are not presented or provided, the meeting will be cancelled until appropriate documents can be presented. 

Inspections/Field Work:

If you would like to request an inspection, including submission of Notice of Termination to initiate a final inspection, please contact the assigned regional staff member for NPDES/Chapter 102 construction sites; Jim Clauser should be contacted for Agricultural field assistance and Nate Pritchard should be contacted for Watershed management assistance (re: About Us page for contacts).  NOTE: Staff are required to observe social distancing requirements as directed by State and Couty guidelines.